Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Fenrid LLC ("Fenrid," "we," "us," or "our"). They govern your use of Fenrid's websites, applications, APIs, community servers, messaging, voice features, paid products, and related services, collectively called the Services.

By creating an account or using the Services, you agree to these Terms, our Privacy Policy, and our Community Guidelines.

If you do not agree, do not use the Services.

The important parts

• Your content remains yours. Fenrid does not claim ownership of it.
• You grant Fenrid only the limited rights needed to deliver, store, display, secure, and operate the features you use.
• AI does not read your Fenrid content. We do not use your content to train, fine-tune, or evaluate AI or machine-learning models.
• You must meet the minimum age where you live and follow the Community Guidelines.
• Server owners may create stricter local rules, but not rules that permit conduct prohibited across Fenrid.
• Fenrid may remove content, restrict features, suspend accounts, or delete servers when necessary to enforce these Terms, protect users, or comply with law.
• Paid subscriptions renew until cancelled. Cancelling stops future renewal and access normally continues through the paid billing period.
• Fenrid Credits may be sold in the future. They are account-bound, non-transferable, non-refundable except where law requires otherwise, and cannot be redeemed for cash.
• Fenrid is an evolving service and closed-alpha features may fail, change, or disappear.
• Mandatory consumer rights that apply where you live are not waived by these Terms.

This summary is for convenience. The full Terms below control.

1. Key definitions

Account means a registered Fenrid user account.

Community Guidelines means Fenrid's platform-wide rules available at /guidelines.

Fenrid Credits or Credits means an internal, account-bound balance that may be used for eligible Fenrid features or purchases if and when Credits are enabled.

Paid Plan means a recurring Fenrid subscription, including any plan Fenrid may offer under names such as Surge, Flare, or Prime.

Server means a community space created or administered on Fenrid, including its channels, roles, members, settings, messages, and related features.

Server Owner means the user who owns a Server or controls its highest-level administrative authority.

Services means Fenrid's applications, websites, APIs, realtime systems, software, features, and services.

User Content means messages, media, files, profiles, servers, events, giveaways, reactions, voice or video communications, and other data submitted, transmitted, stored, or displayed by users through the Services.

2. Joining and using Fenrid

2.1 Agreement

You accept these Terms by creating an Account, clicking an acceptance control, purchasing a product, or otherwise using the Services after being given a reasonable opportunity to review them.

Our Privacy Policy controls where these Terms conflict with it about the processing of personal data.

Mandatory law controls where it gives you rights that cannot be waived by contract.

2.2 Minimum age

You must be at least 13 years old and meet any higher minimum age required where you live.

If you are old enough to use Fenrid but are not legally able to enter into these Terms by yourself, you may use the Services only with any parent or guardian permission required by applicable law.

You may not use Fenrid if:

• law prohibits you from using the Services;
• you are subject to sanctions or restrictions that make providing the Services unlawful;
• Fenrid previously terminated your Account for serious or repeated violations and has not given written permission for you to return.

2.3 Regional availability

Features may be restricted or unavailable in particular regions because of law, infrastructure, payment support, age requirements, safety concerns, or operational limitations.

Using a VPN, proxy, false date of birth, false country information, or another method to evade a lawful regional or age restriction is prohibited.

3. Your Account and security

You are responsible for:

• providing accurate registration information;
• keeping your email address and other important information current;
• using a strong and unique password;
• protecting your password, encryption passphrase, recovery material, and trusted devices;
• promptly reporting suspected unauthorized access;
• activity performed through your Account, except where law provides otherwise.

You must not:

• sell, rent, or transfer your Account;
• share an Account to evade limits or enforcement;
• obtain or use another person's credentials without authorization;
• allow a person below the applicable minimum age to use your Account;
• create Accounts through bots or deceptive automation;
• create or use Accounts to evade a suspension, ban, block, or safety restriction.

Fenrid may require email, device, CAPTCHA, phone, or other security verification where reasonably necessary to protect Accounts or prevent abuse.

Loss of an encryption passphrase and all trusted devices may cause permanent loss of access to end-to-end encrypted content. Fenrid may be technically unable to recover that content.

4. Responsible use of the Services

You may use Fenrid for lawful communication, communities, content creation, events, giveaways, and other supported purposes.

You must comply with the Community Guidelines, applicable law, and reasonable technical limits.

You must not:

• harm, threaten, exploit, deceive, or unlawfully target another person;
• use the Services for illegal content, transactions, or activity;
• distribute malware, phishing, credential theft, or malicious code;
• attempt unauthorized access to Accounts, systems, APIs, or data;
• disrupt the Services through denial-of-service attacks, raids, spam, or abusive automation;
• bypass access controls, rate limits, security measures, or feature restrictions;
• scrape or collect data in a way that violates privacy, law, or Fenrid's technical rules;
• use Fenrid to operate critical infrastructure, emergency dispatch, medical systems, or another safety-critical function;
• falsely imply that you represent Fenrid;
• abuse reports, appeals, refunds, chargebacks, promotions, referrals, giveaways, or Credits.

Security research is permitted only when authorized, conducted in good faith, designed to avoid harm, and reported responsibly. A security-reporting process may provide additional rules.

5. Your content and Fenrid's limited licence

5.1 You retain ownership

You keep the ownership rights you have in User Content.

You are responsible for ensuring that you have the rights, permissions, and lawful basis needed to upload, send, stream, or otherwise share it.

These Terms do not give you ownership of content created by other users.

5.2 Licence needed to operate the Services

When you make User Content available through Fenrid, you grant Fenrid a limited, worldwide, non-exclusive, royalty-free licence to process that content only as reasonably necessary to provide, secure, maintain, and enforce the Services you or other authorized users use.

This may include the right to:

• host, store, reproduce, transmit, cache, and display content to intended recipients;
• format, resize, compress, transcode, or create technical previews;
• deliver content through hosting, storage, and content-delivery providers;
• preserve content included in a valid report or legal hold;
• perform narrowly scoped, non-AI safety checks on eligible unencrypted uploads;
• review specific content when reported or when a credible safety or legal issue requires review;
• remove, restrict, or disable content that violates these Terms, the Community Guidelines, or law.

This licence is purpose-limited. It does not give Fenrid an independent right to exploit your content outside operating and protecting the Services.

Our infrastructure providers may receive the limited sublicense necessary to perform their contracted role. They do not receive ownership of User Content.

5.3 Uses excluded from the licence

Fenrid will not:

• use User Content to train, fine-tune, or evaluate AI or machine-learning models;
• run server-side generative AI or LLM inference over User Content;
• sell, rent, or independently license User Content;
• use User Content for behavioural advertising;
• build advertising profiles from conversations;
• place private messages in marketing without separate, explicit permission;
• mine User Content for unrelated commercial research.

This does not prevent Fenrid from processing operational metadata, measuring aggregate feature events, performing the safety operations described in our Privacy Policy, complying with law, or responding to an emergency.

5.4 End-to-end encrypted content

Fenrid direct messages and supported direct-message attachments are designed to be end-to-end encrypted.

Fenrid's licence to encrypted content is practically limited by the encryption. Fenrid may store, transmit, synchronize, and delete encrypted data without being able to read the plaintext.

A participant may report an encrypted message. The reporting device may submit a decrypted copy and limited context to Fenrid. Once submitted, that report copy may be reviewed and preserved under the Privacy Policy.

Encryption does not stop recipients from copying, screenshotting, recording, forwarding, or reporting content.

5.5 Deleting content

You may delete supported User Content through available controls.

Deletion ends Fenrid's ordinary licence for that content, subject to:

• temporary backup rotation;
• copies held by recipients;
• conversation continuity and deleted-user placeholders;
• report evidence;
• fraud and security records;
• payment records;
• legal holds and legal obligations.

Specific handling is described in our Privacy Policy.

6. Servers, moderators, and integrations

6.1 Server rules

Server Owners may create and enforce rules stricter than Fenrid's Community Guidelines.

Server rules may not authorize conduct that Fenrid prohibits.

Fenrid may intervene in a Server regardless of local rules where needed to:

• enforce platform-wide rules;
• protect users;
• address serious moderator abuse;
• investigate illegal activity;
• comply with law;
• prevent harm to the Services.

6.2 Moderator actions

Server Owners and moderators may manage members, messages, roles, permissions, channels, invitations, bans, and other Server features.

Fenrid is not automatically responsible for every independent moderation decision made by a Server's administrators. Moderators remain responsible for their conduct and must not misuse tools to harass, exploit, discriminate, retaliate, or conceal prohibited activity.

6.3 Server ownership

The Server Owner is responsible for protecting the ownership Account and assigning trusted administrators.

Fenrid may transfer, freeze, archive, or delete a Server where reasonably necessary to resolve:

• a verified account compromise;
• abandonment;
• an ownership dispute;
• a legal obligation;
• serious or repeated policy violations;
• threats to users or the Services.

Fenrid is not required to resolve private ownership disputes that cannot be reliably verified.

6.4 Bots, webhooks, and third-party integrations

Integrations may access information and perform actions within the permissions granted to them.

You are responsible for:

• reviewing requested permissions;
• using integrations from operators you trust;
• complying with the integration's terms;
• protecting webhook tokens and credentials;
• promptly revoking access when it is no longer needed.

Third-party services are responsible for their own products and privacy practices. Fenrid may remove or disable an integration that threatens users, security, or service integrity.

7. Paid Plans, billing, and Fenrid Credits

Paid features may be disabled during early stages of Fenrid. This section applies when a relevant paid product becomes available.

7.1 Prices and taxes

Prices, billing intervals, included features, and applicable taxes will be displayed before purchase.

You authorize Fenrid and its payment processor to charge the selected payment method for the disclosed amount.

You are responsible for taxes, bank fees, foreign-exchange charges, or similar charges imposed on you, except taxes Fenrid is legally required to collect and remit.

7.2 Recurring subscriptions

Paid Plans renew automatically at the disclosed interval until cancelled.

You may cancel through Account settings or another method we provide. Cancellation prevents the next renewal. Unless law requires otherwise or a refund is approved, paid access continues until the end of the current billing period.

Deleting the app or stopping use does not cancel a subscription.

If payment fails, we may retry the payment, request another payment method, restrict paid features, or end the subscription.

We will provide advance notice of a material price increase where required by law or reasonably practicable. A new price applies no earlier than the next renewal after the notice period.

7.3 Refunds and billing errors

Payments are non-refundable except:

• where mandatory law requires a refund, price reduction, or other remedy;
• where the charge was duplicated or unauthorized;
• where the paid digital service materially fails to conform to what was promised and the problem is not fixed within a reasonable period;
• where Fenrid expressly approves a refund.

To report a billing error, contact [email protected] promptly with enough information to locate the transaction.

An approved refund may immediately end or reduce the associated paid access, Credits, benefit, or entitlement.

Nothing in this section limits non-waivable consumer rights.

7.4 Withdrawal rights in the EU and EEA

Consumers in the EU or EEA may have a statutory 14-day withdrawal right for distance contracts.

For a recurring Paid Plan:

• the checkout flow may ask you to request that service begins immediately;
• if you withdraw within the legal period after requesting immediate performance, Fenrid may deduct the proportionate value of service supplied before withdrawal where law permits;
• the withdrawal right may end early only where the service has been fully performed and all legal consent and acknowledgement requirements have been satisfied.

For Fenrid Credits or other digital content delivered immediately:

• checkout may ask for your express consent to immediate delivery;
• checkout may ask you to acknowledge that the statutory withdrawal right is lost once delivery begins;
• Fenrid will rely on that loss of withdrawal right only where the legal requirements have been met and confirmation has been provided in a durable form.

To exercise an applicable withdrawal right, contact [email protected] within the statutory period.

7.5 Mandatory rights in Türkiye and other regions

Consumers in Türkiye and other jurisdictions retain the mandatory rights provided by local law.

Some immediately performed electronic services or immediately delivered intangible digital products may be excluded from a statutory withdrawal right where local law permits and required disclosures have been provided.

Fenrid will not rely on an exception unless its legal conditions are satisfied. These Terms do not replace the pre-contract information and checkout disclosures required where you live.

7.6 Fenrid Credits

If enabled, Fenrid Credits may be purchased or granted for use with eligible Fenrid features.

Credits:

• are tied to the receiving Account;
• are not legal tender, electronic money, a bank deposit, or cryptocurrency;
• have no cash value outside Fenrid;
• cannot be redeemed for cash;
• cannot be sold, traded, gifted, or transferred between Accounts unless Fenrid expressly introduces a supported transfer feature;
• are non-refundable except where mandatory law requires otherwise;
• cannot be used for unlawful gambling, wagering, or cash-out activity.

Purchased Credits do not expire unless an expiration term is clearly disclosed before purchase or expiration is legally required.

Promotional or free Credits may have separate conditions, limits, or expiration dates disclosed when granted.

Credits may be removed or reversed where associated with:

• a refund;
• a chargeback;
• payment fraud;
• exploitation of a bug or promotion;
• an unauthorized transaction;
• a legal requirement.

If an Account is suspended, access to Credits may be paused. If an Account is permanently terminated for a serious violation, unused Credits may be forfeited to the extent permitted by law. Fenrid will honor any mandatory refund or restoration right.

Credits do not create an ownership interest in Fenrid or a promise that a particular feature will remain available forever.

7.7 Chargebacks

Contact support before filing a chargeback where practical so we can investigate quickly.

You retain any legal right to dispute a charge through your payment provider.

Fraudulent chargebacks, knowingly false disputes, or repeated abuse of payment systems may result in restriction or termination. Related paid benefits or Credits may be suspended while a dispute is reviewed.

8. Early access and changing features

Fenrid may offer alpha, beta, experimental, preview, or waitlist access.

Early-access features may:

• contain serious bugs;
• be incomplete;
• lose or corrupt data;
• have limited capacity;
• change without preserving compatibility;
• be unavailable for extended periods;
• be removed before general release.

Fenrid may limit or revoke early access to manage capacity, security, testing, or abuse.

No service-level agreement applies unless Fenrid signs a separate written agreement stating otherwise.

You should not rely on Fenrid as a primary or backup system for emergency response, healthcare, military operations, utilities, transportation control, public safety, or any other safety-critical or critical-infrastructure purpose.

Feedback you voluntarily provide may be used by Fenrid without payment or obligation, but it does not transfer ownership of your separate User Content or inventions unless you expressly agree otherwise.

9. Enforcement, suspension, and account closure

9.1 Actions Fenrid may take

Fenrid may take proportionate action where we reasonably believe there is:

• a violation of these Terms or the Community Guidelines;
• unlawful conduct;
• risk to a child or another person's safety;
• fraud, spam, account theft, or malicious automation;
• abuse of payments, Credits, reports, or referrals;
• a security threat;
• a valid legal requirement;
• a need to protect the Services or other users.

Actions may include:

• warning;
• content removal;
• upload or messaging restrictions;
• loss of paid or community features;
• server restriction or deletion;
• temporary suspension;
• permanent Account termination;
• device or network safety restrictions;
• evidence preservation;
• referral to authorities or child-safety organizations.

Severe conduct may result in immediate action without a prior warning.

9.2 Reasons and appeals

Where reasonably possible and safe, Fenrid will provide a reason for an enforcement action and a method to appeal.

We may withhold details that would:

• expose another person's private information;
• compromise child safety;
• reveal confidential detection methods;
• enable evasion;
• interfere with an investigation;
• violate law.

Appeals may be submitted by replying to the enforcement notice or contacting [email protected] from the Account's email address.

9.3 Closing your Account

You may close your Account through available settings or by contacting support.

Account deletion is subject to the retention and deletion rules in the Privacy Policy. Some messages may remain with a deleted-user placeholder. Other users may retain copies.

Deleting your Account does not automatically cancel a subscription unless the deletion flow expressly confirms cancellation. Cancel paid products before deleting the Account.

9.4 Inactive Accounts

Fenrid may introduce an inactive-Account deletion policy in the future. If it does, the criteria and notice period will be disclosed before inactive deletion begins, and the change will be recorded in the Policy Changelog.

10. Copyright, trademarks, and Fenrid materials

10.1 Fenrid materials

The Services, software, interface, branding, logos, documentation, and other materials created by Fenrid are owned by Fenrid or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, Fenrid grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for their intended purpose.

You may not copy, sell, sublicense, or exploit Fenrid materials except where law permits, an open-source licence allows it, or Fenrid gives written permission.

10.2 Copyright complaints

Fenrid respects intellectual-property rights.

A copyright notice should identify:

• the protected work;
• the allegedly infringing material and its location;
• the claimant's contact information;
• a good-faith statement that the use is not authorized;
• a statement that the notice is accurate and submitted by the rights holder or authorized representative;
• a physical or electronic signature where required.

Send copyright notices to [email protected] with the subject line "Copyright Notice."

Fenrid may remove content and restrict repeat infringers. Users may submit a counter-notice where applicable law provides that process.

11. Service availability and responsibility

11.1 Service condition

Fenrid works to provide a secure and reliable service, but the Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

Fenrid does not promise that:

• the Services will always be available, uninterrupted, or error-free;
• every message or notification will be delivered;
• every file or setting will be preserved;
• every security threat will be prevented;
• user-generated information will be accurate;
• every device or integration will remain compatible.

This section does not remove responsibilities Fenrid cannot lawfully disclaim and does not excuse fraud, willful misconduct, gross negligence, or a breach of an express commitment in these Terms or the Privacy Policy.

11.2 Limits on indirect losses

To the fullest extent permitted by law, Fenrid is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, or data, arising from the Services.

This exclusion applies only where the law permits it.

11.3 Cap on direct liability

To the fullest extent permitted by law, Fenrid's total aggregate liability for claims arising out of or relating to the Services or these Terms is limited to the greater of:

1. US $100; or
2. the total amount you paid to Fenrid during the 12 months before the event giving rise to the claim.

This cap does not apply to liability that cannot legally be limited or excluded, including where applicable:

• fraud or fraudulent misrepresentation;
• willful misconduct;
• gross negligence;
• death or personal injury caused by negligence;
• violation of non-waivable consumer rights;
• liability that applicable privacy or data-protection law does not allow us to limit.

Some jurisdictions do not allow certain exclusions or limits. In those jurisdictions, the exclusions and limits apply only to the maximum extent permitted.

11.4 Problems caused by other users

Fenrid is not responsible for User Content or independent conduct by users merely because it occurs through the Services.

This does not remove any duty Fenrid has after receiving legally sufficient notice or becoming aware of a serious safety issue.

Use reasonable judgment when interacting with people online. Fenrid does not verify every identity, claim, sale, prize, link, or community.

11.5 Claims caused by your conduct

If your unlawful conduct, infringement, or serious breach of these Terms causes a third party to bring a claim against Fenrid, you agree, to the extent permitted by law, to cooperate reasonably and be responsible for losses directly caused by your conduct.

This does not apply to losses caused by Fenrid's own breach, negligence, or misconduct. It does not expand a consumer's responsibility beyond what applicable law permits.

12. Governing law and disputes

12.1 Contact us first

Before filing a formal claim, you and Fenrid agree to make a reasonable attempt to resolve the dispute informally by contacting [email protected] and describing the issue and requested resolution.

This does not extend a legal deadline or prevent urgent court action.

12.2 Governing law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules.

If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your habitual residence.

12.3 Courts

Unless mandatory law gives you the right to bring a claim elsewhere, disputes may be brought in the state or federal courts with jurisdiction in New Mexico.

Consumers may bring claims in their home courts where mandatory consumer law provides that right.

These Terms do not require private arbitration and do not waive a lawful right to participate in a class or representative proceeding.

13. Changes to the Services or these Terms

Fenrid may add, modify, restrict, or discontinue features.

Where a change materially and adversely affects a paid feature during an active paid period, we will provide any remedy required by applicable consumer law.

We may update these Terms to reflect:

• new features;
• business or pricing changes;
• security needs;
• legal requirements;
• clearer wording;
• changes in enforcement or dispute procedures.

Material changes will be described in the Policy Changelog and communicated before they take effect where reasonably practicable or legally required.

If a material change requires renewed consent, we will request it. If you do not agree, you must stop using the affected Services and may close your Account.

14. General legal terms

Entire agreement. These Terms, the Privacy Policy, the Community Guidelines, purchase disclosures, and any additional feature terms form the agreement between you and Fenrid for the Services.

Additional terms. A feature may have additional terms. If those terms conflict with these Terms, the more specific terms control for that feature unless they say otherwise.

No waiver. A delay in enforcing a term does not waive the right to enforce it later.

Severability. If part of these Terms is unenforceable, it will be limited or removed only to the extent necessary, and the remaining terms continue.

Assignment. You may not transfer these Terms or your Account without Fenrid's written permission. Fenrid may assign these Terms as part of a merger, acquisition, reorganization, financing, or sale of assets, subject to the Privacy Policy and applicable law.

Force majeure. Fenrid is not responsible for delay or failure caused by events beyond reasonable control, such as natural disasters, war, civil unrest, widespread network failures, government action, or major provider outages.

Electronic communications. You agree that notices may be delivered by email, in-app notification, or publication through the Services where legally permitted.

Translations. If Fenrid provides a translation, the English version controls to the extent permitted by law unless the translated version is legally required to control.

15. Contact

Fenrid LLC
New Mexico, United States

General and billing support: [email protected]
Privacy: [email protected]